:root{
  --navy:#071b3d;
  --navy-2:#0b2b5f;
  --blue:#1258d8;
  --blue-soft:#eaf1ff;
  --green:#1f8a5b;
  --ink:#122033;
  --muted:#5e6b7d;
  --line:#dce4ef;
  --paper:#f5f7fb;
  --white:#fff;
  --danger:#a12b2b;
  --shadow:0 18px 50px rgba(9,29,60,.12);
}
*{box-sizing:border-box}
html{scroll-behavior:smooth}
body{margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--ink);background:var(--paper);line-height:1.5}
a{color:inherit;text-decoration:none}
img{display:block;max-width:100%}
button,input,select,textarea{font:inherit}
button,a,input,select,textarea{outline-offset:3px}
.shell{width:min(1180px,calc(100% - 36px));margin:0 auto}
.skip-link{position:absolute;left:12px;top:-80px;background:#fff;padding:10px 14px;border-radius:8px;z-index:9999}.skip-link:focus{top:12px}
.site-header{position:sticky;top:0;z-index:50;background:rgba(255,255,255,.97);backdrop-filter:blur(16px);border-bottom:1px solid #e4eaf2;color:var(--navy);box-shadow:0 8px 26px rgba(7,27,61,.07)}
.header-inner{min-height:88px;display:flex;align-items:center;justify-content:space-between;gap:24px}
.brand{display:flex;align-items:center;flex:0 0 auto;padding:8px 0}.brand-logo{width:205px;height:58px;object-fit:contain;object-position:left center}
.header-actions{display:flex;align-items:center;gap:6px;font-size:14px;font-weight:800;letter-spacing:-.01em}.header-actions>a{display:inline-flex;align-items:center;justify-content:center;min-height:42px;padding:10px 14px;border-radius:12px;transition:background .18s ease,color .18s ease,transform .18s ease}.header-actions>a:not(.header-cta){color:#172a47}.header-actions>a:not(.header-cta):hover{background:#edf3fc;color:#0b3f91}.header-cta{background:var(--navy);color:#fff;padding:10px 16px!important;box-shadow:0 7px 18px rgba(7,27,61,.16)}.header-cta:hover{background:#0b2b5f;transform:translateY(-1px)}
.hero{min-height:660px;position:relative;display:flex;align-items:center;overflow:hidden;background:var(--navy)}.hero-photo{position:absolute;inset:0;width:100%;height:100%;object-fit:cover;object-position:center}.hero-overlay{position:absolute;inset:0;background:linear-gradient(90deg,rgba(4,18,43,.24) 0%,rgba(4,18,43,.12) 44%,rgba(4,18,43,.02) 73%,transparent 100%)}.hero-content{position:relative;z-index:2;padding:80px 0}.hero-copy{width:min(640px,100%);color:#fff}.product-lockup{display:flex;align-items:center;gap:24px;margin-bottom:30px}.product-lockup img{width:330px;max-width:min(54vw,330px);max-height:118px;object-fit:contain;object-position:left center;filter:brightness(0) invert(1) drop-shadow(0 6px 18px rgba(0,0,0,.32));opacity:1}.product-lockup span{border-left:2px solid rgba(255,255,255,.48);padding-left:20px;color:#fff;font-size:13px;font-weight:900;text-transform:uppercase;letter-spacing:.1em;white-space:nowrap;text-shadow:0 2px 8px rgba(0,0,0,.28)}.eyebrow{margin:0 0 10px;color:#aec9ff;font-size:11px;letter-spacing:.18em;font-weight:900}.eyebrow.dark{color:#315a9f}.hero h1{margin:0;font-size:clamp(42px,6vw,72px);line-height:1.02;letter-spacing:-.045em}.hero-lead{font-size:18px;color:#dce7fb;max-width:590px;margin:22px 0 0}.hero-buttons{display:flex;gap:12px;flex-wrap:wrap;margin-top:30px}.button{min-height:46px;display:inline-flex;align-items:center;justify-content:center;border:0;border-radius:12px;padding:12px 18px;font-weight:800;cursor:pointer;transition:.2s ease}.button.primary{background:#fff;color:var(--navy)}.button.primary:hover{transform:translateY(-1px);box-shadow:0 8px 22px rgba(0,0,0,.2)}.button.ghost{border:1px solid rgba(255,255,255,.4);color:#fff;background:rgba(255,255,255,.08)}.button.secondary{background:var(--navy);color:#fff}.button.full{width:100%;background:var(--blue);color:#fff}.hero-facts{display:flex;flex-wrap:wrap;gap:10px;margin-top:26px}.hero-facts span{font-size:12px;color:#d9e4f8;padding:7px 10px;border-radius:999px;border:1px solid rgba(255,255,255,.22);background:rgba(7,27,61,.32)}
.quick-help{position:relative;z-index:5;margin-top:-42px}.quick-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}.quick-card{background:#fff;border:1px solid rgba(20,45,80,.09);border-radius:16px;padding:18px;display:flex;gap:14px;align-items:flex-start;box-shadow:var(--shadow);transition:.2s}.quick-card:hover{transform:translateY(-3px)}.quick-icon{display:grid;place-items:center;width:34px;height:34px;flex:0 0 34px;border-radius:10px;background:var(--blue-soft);color:var(--blue);font-size:11px;font-weight:900}.quick-card strong,.quick-card small{display:block}.quick-card strong{font-size:14px}.quick-card small{color:var(--muted);font-size:12px;margin-top:3px;line-height:1.4}
.section{padding:86px 0}.intro-section{padding-bottom:48px}.split-intro{display:grid;grid-template-columns:.9fr 1.1fr;gap:70px;align-items:start}.section h2,.split-intro h2{font-size:clamp(32px,4.6vw,52px);line-height:1.08;letter-spacing:-.035em;margin:0}.intro-text{font-size:16px;color:var(--muted)}.intro-text p{margin-top:0}.notice-inline{padding:14px 16px;border-left:4px solid var(--blue);background:#fff;border-radius:0 12px 12px 0;color:#35455b}
.guide-section{background:#fff}.section-heading{display:flex;align-items:end;justify-content:space-between;gap:32px;margin-bottom:28px}.section-heading h2{font-size:clamp(32px,4vw,48px)}.section-heading p{margin:8px 0 0;color:var(--muted)}.help-search{min-width:min(360px,100%);font-size:12px;color:var(--muted);font-weight:700}.help-search span{display:block;margin-bottom:6px}.help-search input{width:100%;height:46px;border:1px solid var(--line);border-radius:12px;padding:0 14px;background:#f9fbfe;color:var(--ink)}.guide-layout{display:grid;grid-template-columns:300px 1fr;gap:18px}.step-list{display:flex;flex-direction:column;gap:8px}.step-button{width:100%;border:1px solid var(--line);background:#fff;border-radius:13px;padding:11px 12px;display:flex;gap:11px;align-items:center;text-align:left;color:#36465b;cursor:pointer}.step-button span{display:grid;place-items:center;width:31px;height:31px;border-radius:9px;background:#eef3fa;color:#587095;font-weight:900}.step-button b{font-size:13px}.step-button.active{border-color:#abc4f6;background:#f2f6ff;color:var(--navy)}.step-button.active span{background:var(--blue);color:#fff}.guide-panel{border:1px solid var(--line);border-radius:22px;overflow:hidden;background:#f8fafe;display:grid;grid-template-columns:1.08fr .92fr;min-height:520px}.guide-image-wrap{position:relative;min-height:430px;overflow:hidden}.guide-image-wrap img{width:100%;height:100%;object-fit:cover;object-position:center;transition:opacity .18s ease}.image-badge{position:absolute;left:16px;top:16px;background:rgba(7,27,61,.88);color:#fff;border-radius:999px;padding:8px 11px;font-size:11px;font-weight:900}.guide-copy{padding:42px 36px}.guide-kicker{margin:0 0 7px;color:var(--blue);font-size:10px;font-weight:900;letter-spacing:.16em}.guide-copy h3{font-size:32px;line-height:1.12;letter-spacing:-.03em;margin:0 0 14px}.guide-copy>p{color:var(--muted)}.guide-bullets{padding-left:20px;color:#35455b}.guide-bullets li{margin:10px 0}.guide-tip{margin-top:24px;border:1px solid #cfddf4;background:#fff;border-radius:14px;padding:14px}.guide-tip span{display:block;color:var(--blue);font-size:10px;font-weight:900;text-transform:uppercase;letter-spacing:.12em}.guide-tip p{margin:4px 0 0;color:#46566b;font-size:13px}
.feature-story{background:linear-gradient(180deg,#f5f7fb,#eef3fa)}.feature-grid{display:grid;grid-template-columns:1.05fr .95fr;gap:60px;align-items:center}.feature-photo-card{position:relative;border-radius:26px;overflow:hidden;box-shadow:var(--shadow);min-height:480px}.feature-photo-card>img{width:100%;height:100%;min-height:480px;object-fit:cover}.floating-ui{position:absolute;left:20px;bottom:20px;background:rgba(255,255,255,.94);backdrop-filter:blur(8px);border-radius:14px;padding:12px 14px;display:flex;align-items:center;gap:10px;box-shadow:0 10px 26px rgba(0,0,0,.15)}.status-dot{width:10px;height:10px;border-radius:50%;background:#2ea96c;box-shadow:0 0 0 5px rgba(46,169,108,.15)}.floating-ui small,.floating-ui strong{display:block}.floating-ui small{font-size:10px;color:var(--muted)}.floating-ui strong{font-size:13px}.feature-copy h2{font-size:clamp(34px,4.7vw,54px);margin:0;line-height:1.05;letter-spacing:-.04em}.feature-copy>p{color:var(--muted);font-size:17px}.feature-points{margin-top:28px;display:grid;gap:10px}.feature-points>div{display:grid;grid-template-columns:70px 1fr;gap:14px;align-items:start;padding:14px;border:1px solid var(--line);border-radius:14px;background:#fff}.feature-points span{color:var(--blue);font-weight:900;font-size:12px}.feature-points p{margin:0;color:#526076;font-size:13px}
.safe-section{padding-top:54px;background:var(--navy)}.safe-card{position:relative;border-radius:26px;overflow:hidden;min-height:390px;display:flex;align-items:center;color:#fff}.safe-card img{position:absolute;inset:0;width:100%;height:100%;object-fit:cover}.safe-card:after{content:"";position:absolute;inset:0;background:linear-gradient(90deg,rgba(4,18,43,.94) 0%,rgba(4,18,43,.78) 48%,rgba(4,18,43,.18) 100%)}.safe-card>div{position:relative;z-index:2;padding:48px;width:min(620px,70%)}.safe-card h2{font-size:clamp(32px,4.5vw,50px);margin:0}.safe-card p:last-child{color:#d8e5fa}
.faq-section{background:#fff}.faq-layout{display:grid;grid-template-columns:330px 1fr;gap:70px;align-items:start}.faq-intro{position:sticky;top:110px}.faq-intro h2{font-size:44px;margin:0}.faq-intro p:last-child{color:var(--muted)}.faq-list{display:grid;gap:10px}.faq-list details{border:1px solid var(--line);border-radius:14px;background:#fbfcfe;overflow:hidden}.faq-list summary{cursor:pointer;padding:18px 20px;font-weight:800;list-style:none;display:flex;align-items:center;justify-content:space-between;gap:16px}.faq-list summary::-webkit-details-marker{display:none}.faq-list summary:after{content:"+";font-size:24px;color:var(--blue);font-weight:500}.faq-list details[open] summary:after{content:"−"}.faq-list details p{margin:0;padding:0 20px 20px;color:var(--muted)}.faq-empty{grid-column:2;color:var(--muted);border:1px dashed #b8c7dc;padding:18px;border-radius:12px}
.support-section{background:linear-gradient(135deg,#071b3d,#0d3270);color:#fff}.support-grid{display:grid;grid-template-columns:.85fr 1.15fr;gap:70px;align-items:start}.support-intro h2{font-size:clamp(40px,5vw,60px);margin:0}.support-intro>p{color:#c7d7f1}.support-meta{display:grid;gap:14px;margin-top:30px}.support-meta>div{display:flex;gap:12px}.support-meta>div>span{display:grid;place-items:center;width:34px;height:34px;flex:0 0 34px;border-radius:50%;background:rgba(255,255,255,.13);font-size:11px;font-weight:900}.support-meta p{margin:0}.support-meta strong,.support-meta small{display:block}.support-meta small{color:#b8c9e6;margin-top:2px}.support-card{background:#fff;color:var(--ink);border-radius:22px;padding:28px;box-shadow:0 30px 60px rgba(0,0,0,.18)}.form-grid{display:grid;gap:14px}.form-grid.two{grid-template-columns:1fr 1fr}.support-card label{display:block;font-size:12px;font-weight:800;color:#405069;margin-bottom:14px}.support-card input:not([type=checkbox]),.support-card select,.support-card textarea{width:100%;border:1px solid var(--line);border-radius:11px;background:#fbfcfe;color:var(--ink);margin-top:6px}.support-card input:not([type=checkbox]),.support-card select{height:46px;padding:0 12px}.support-card textarea{min-height:140px;resize:vertical;padding:12px;line-height:1.45}.support-card input:focus,.support-card select:focus,.support-card textarea:focus{border-color:#7da5f0;box-shadow:0 0 0 3px rgba(18,88,216,.08)}.counter{display:block;text-align:right;font-size:10px;color:#8491a2;margin-top:4px}.file-field{position:relative;border:1px dashed #b8c7dc;border-radius:12px;padding:14px;cursor:pointer}.file-field small{font-weight:500;color:#77869a}.file-field input{position:absolute;opacity:0;pointer-events:none}.file-field span{display:block;margin-top:8px;color:var(--blue);font-size:12px}.check-row{display:flex!important;gap:9px;align-items:flex-start!important;font-weight:600!important;color:#5b6879!important;line-height:1.4}.check-row input{margin-top:3px;accent-color:var(--blue)}.form-message{min-height:20px;font-size:12px;margin:3px 0 8px}.form-message.error{color:var(--danger)}.form-message.info{color:#4d6380}.success-panel{text-align:center;padding:26px 8px 10px}.success-check{display:grid;place-items:center;width:54px;height:54px;margin:0 auto 16px;border-radius:50%;background:#e7f6ee;color:var(--green);font-size:25px;font-weight:900}.success-panel h3{font-size:30px;margin:5px 0}.success-panel p{color:var(--muted)}.ticket-code{display:flex;align-items:center;justify-content:center;gap:8px;margin:18px 0}.ticket-code strong{background:#eef4ff;color:var(--navy);border-radius:10px;padding:12px 14px;letter-spacing:.06em}.ticket-code button{border:0;background:#edf1f7;color:#3b4d66;border-radius:9px;padding:10px 12px;cursor:pointer;font-weight:800}.muted{font-size:12px}
.track-section{background:#f0f4fa}.track-card{background:#fff;border:1px solid var(--line);border-radius:22px;padding:30px;box-shadow:var(--shadow);display:grid;grid-template-columns:.8fr 1.2fr;gap:28px;align-items:center}.track-card h2{font-size:32px;margin:0}.track-card p{color:var(--muted)}.track-form{display:grid;grid-template-columns:1fr 1fr auto;gap:10px}.track-form input{height:46px;border:1px solid var(--line);border-radius:11px;padding:0 12px;min-width:0}.track-result{grid-column:1/-1}.track-result .ticket-status{display:flex;flex-wrap:wrap;gap:12px;align-items:center;padding:16px;border-radius:14px;background:#f7f9fd;border:1px solid var(--line)}.ticket-status strong{color:var(--navy)}.status-pill{padding:6px 9px;border-radius:999px;background:#e8effd;color:#2855a6;font-size:11px;font-weight:900}.status-pill.resuelto{background:#e7f6ee;color:#236b49}.status-pill.cerrado{background:#eceff3;color:#586270}.status-pill.en_revision{background:#fff3cf;color:#806000}
.site-footer{background:#05152f;color:#c8d6ee;padding:34px 0}.footer-inner{display:flex;justify-content:space-between;gap:30px;align-items:center}.footer-inner p{margin:3px 0 0;font-size:12px;color:#91a5c6}.footer-links{display:flex;flex-wrap:wrap;gap:18px;font-size:12px;font-weight:700}
@media(max-width:900px){.header-actions>a:not(.header-cta){display:none}.header-inner{min-height:78px}.brand-logo{width:180px;height:52px}.hero{min-height:620px}.hero-overlay{background:linear-gradient(90deg,rgba(4,18,43,.93),rgba(4,18,43,.72))}.hero-copy{width:100%}.quick-grid{grid-template-columns:1fr 1fr}.split-intro,.feature-grid,.faq-layout,.support-grid,.track-card{grid-template-columns:1fr}.guide-layout{grid-template-columns:1fr}.step-list{display:grid;grid-template-columns:1fr 1fr}.guide-panel{grid-template-columns:1fr}.guide-image-wrap{min-height:350px}.faq-intro{position:static}.faq-empty{grid-column:auto}.support-grid{gap:36px}.track-form{grid-template-columns:1fr 1fr auto}.safe-card>div{width:82%}}
@media(max-width:620px){.shell{width:min(100% - 24px,1180px)}.header-inner{min-height:70px}.brand-logo{width:150px;height:46px}.header-cta{font-size:11px;padding:9px 10px!important}.hero{min-height:670px}.hero-content{padding:64px 0}.hero-photo{object-position:66% center}.hero-overlay{background:linear-gradient(180deg,rgba(4,18,43,.7) 0%,rgba(4,18,43,.88) 60%,rgba(4,18,43,.98) 100%)}.hero h1{font-size:43px}.hero-lead{font-size:16px}.quick-help{margin-top:-28px}.quick-grid{grid-template-columns:1fr}.section{padding:64px 0}.split-intro{gap:20px}.section-heading{display:block}.help-search{margin-top:22px}.step-list{display:flex;flex-direction:row;overflow-x:auto;padding-bottom:5px}.step-button{min-width:205px}.guide-image-wrap{min-height:280px}.guide-copy{padding:28px 22px}.guide-copy h3{font-size:27px}.feature-photo-card,.feature-photo-card>img{min-height:350px}.safe-card{min-height:470px;align-items:end}.safe-card:after{background:linear-gradient(0deg,rgba(4,18,43,.96),rgba(4,18,43,.35))}.safe-card>div{width:100%;padding:30px 24px}.faq-layout{gap:26px}.form-grid.two{grid-template-columns:1fr}.support-card{padding:20px}.track-form{grid-template-columns:1fr}.footer-inner{align-items:flex-start;flex-direction:column}.product-lockup{gap:14px;margin-bottom:24px;flex-wrap:wrap}.product-lockup img{width:230px;max-width:72vw;max-height:86px}.product-lockup span{font-size:11px;padding-left:14px}}
@media(prefers-reduced-motion:reduce){html{scroll-behavior:auto}*{transition:none!important}}

/* =========================================================
   FIX MOVIL: CONTENER LA PAGINA Y EVITAR DESPLAZAMIENTO LATERAL
   ========================================================= */
html,
body {
  width: 100%;
  max-width: 100%;
  overflow-x: hidden;
  overscroll-behavior-x: none;
}

body {
  position: relative;
  min-width: 0;
}

main,
.site-header,
.hero,
.quick-help,
.section,
.site-footer {
  width: 100%;
  max-width: 100%;
}

.shell,
.header-inner,
.quick-grid,
.split-intro,
.section-heading,
.guide-layout,
.guide-panel,
.feature-grid,
.faq-layout,
.support-grid,
.track-card,
.support-card,
.feature-photo-card,
.safe-card {
  min-width: 0;
  max-width: 100%;
}

img,
video,
canvas,
svg,
iframe {
  max-width: 100%;
}

.support-card input:not([type=checkbox]),
.support-card select,
.support-card textarea,
.track-form input {
  min-width: 0;
  max-width: 100%;
}

.ticket-code {
  max-width: 100%;
  flex-wrap: wrap;
}

.ticket-code strong {
  max-width: 100%;
  overflow-wrap: anywhere;
  word-break: break-word;
}

@media (max-width: 620px) {
  html,
  body {
    width: 100%;
    max-width: 100%;
    overflow-x: hidden !important;
    overscroll-behavior-inline: none;
  }

  main {
    width: 100%;
    max-width: 100%;
    overflow-x: clip;
  }

  .shell {
    width: calc(100% - 24px);
    max-width: calc(100% - 24px);
    margin-left: auto;
    margin-right: auto;
  }

  /* En móvil los seis pasos dejan de ser un carrusel horizontal.
     Así la página solo se desplaza verticalmente y no "tambalea". */
  .step-list {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 8px;
    width: 100%;
    max-width: 100%;
    overflow: visible;
    padding-bottom: 0;
    overscroll-behavior: none;
  }

  .step-button {
    width: 100%;
    min-width: 0;
    max-width: 100%;
    padding: 10px;
  }

  .step-button b {
    min-width: 0;
    overflow-wrap: anywhere;
    line-height: 1.25;
  }

  .guide-panel,
  .guide-image-wrap,
  .guide-copy,
  .feature-photo-card,
  .support-card,
  .track-card {
    width: 100%;
    max-width: 100%;
    min-width: 0;
  }

  .product-lockup {
    width: 100%;
    max-width: 100%;
  }

  .product-lockup img {
    max-width: min(72vw, 230px);
  }

  .product-lockup span {
    max-width: 100%;
    white-space: normal;
  }

  .hero-buttons,
  .hero-facts,
  .header-actions,
  .ticket-code {
    max-width: 100%;
  }

  .support-card textarea {
    resize: vertical;
  }
}

@media (max-width: 380px) {
  .step-list {
    grid-template-columns: 1fr;
  }
}